Withdrawal errors and solutions:

  • If you have an error when entering the amount, check that the amount entered is greater than or equal to the minimum possible withdrawal amount and the size of the withdrawal fee. The size of the withdrawal fee and the minimum withdrawal amount depend on the specific cryptocurrency. The minimum amount available for withdrawal will be indicated before entering the amount in the bot’s service message or on the withdrawal page in the web version.
  • If you have an error entering the address, check the correctness of the entered address. You need to check the format of the data you entered: the presence of spaces and indents, the language of symbols. There must be no indents or spaces. The language of the symbols must be English.

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What is the minimum withdrawal amount

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