Issues related to disputes are decided by the arbitrators within the dispute. An arbitrator is a service security specialist who examines the situation and makes a decision in case of a dispute. The arbitrator may require documents and explanations that relate to the trade. In turn, the user is obliged to provide all the data requested by the arbitrator.
When opening a dispute, attach the payment screenshot or the account statement to it, as well as a short commentary on the conflict.
Next, you need to wait for a decision and, if necessary, provide the requested information.
If the arbitrator hasn’t contacted you, then at the moment he doesn’t need information from you, and the proceedings are going on with the other party to the dispute.
In no case do not release coins before the actual receipt of funds to the account in full.